Shipping policy
Welcome to SIMFORGE! We are committed to providing a smooth and reliable shopping experience for customers worldwide. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping fees, customs and duties, special-item shipping, and other important delivery information.
## 1. Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally be processed on the next business day. During peak seasons, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
## 2. Estimated Delivery Time
The general order process is:
You place your order → We process your order → We ship your order → You receive your order
Most orders are delivered within approximately 7–10 business days after processing.
Estimated delivery times may vary depending on the destination, shipping carrier, customs clearance, local delivery conditions, and the type of products included in your order.
In some cases, particularly when customs clearance is required or when an order contains sensitive or restricted shipping items, delivery may take.
Please note that all delivery times provided on our website are estimates and are not guaranteed delivery dates.
## 3. Shipping Regions & Shipping Fees
SIMFORGE currently ships to 46 countries and regions worldwide. Standard shipping fees are calculated based on the shipping destination and the chargeable weight of the order.
### Free Shipping
United States
Unless otherwise stated on the product page or during checkout, eligible standard orders shipped to the United States qualify for free shipping.
### USD $8/kg
Hong Kong SAR, Japan, Macao SAR, Malaysia, Singapore, South Korea, Taiwan
### USD $12/kg
Australia, Austria, Cambodia, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Italy, Netherlands, New Zealand, Philippines, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Thailand, United Kingdom, Vietnam
### USD $15/kg
Belgium, Bulgaria, Croatia, Cyprus, Estonia, India, Israel, Lithuania, Luxembourg, Norway, Romania, Russia, Slovenia, Turkey, United Arab Emirates
For destinations not listed above, please contact us before placing your order. We will confirm whether shipping is available and provide a shipping quotation where applicable.
Shipping fees displayed or quoted may vary for oversized, overweight, sensitive, customized, or bulk orders.
## 4. Shipping Fee Calculation
Where shipping is charged by weight, the final shipping fee is calculated according to the chargeable weight of the shipment and its destination.
Depending on the carrier and package dimensions, chargeable weight may be based on either the actual weight or volumetric weight of the package.
The final applicable shipping fee will be displayed during checkout or confirmed separately by our team when a manual quotation is required.
## 5. Tracking Your Order
All SIMFORGE shipments include tracking.
Once your package has been handed over to the carrier and tracking information becomes available, we will send the tracking number to the email address associated with your order.
Please allow some time for the carrier's tracking system to update after you receive your tracking number. In some cases, tracking information may not appear immediately after shipment.
If your tracking information has not been updated for an extended period, please contact us and we will assist you in checking the shipment status.
## 6. Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise explicitly stated at checkout or in a quotation, customers are responsible for any applicable customs duties, import taxes, and related charges.
These charges are not included in the product price or standard shipping fee and are determined by the local customs authorities.
SIMFORGE has no control over customs charges or customs clearance procedures in individual countries. We recommend checking your local import regulations before placing an order, particularly when purchasing products that may be subject to special import requirements.
Customs clearance may also result in additional delivery delays.
## 7. Special or Restricted Shipping Items
Some SIMFORGE products or accessories may contain items that require special shipping arrangements, including but not limited to powders, liquids, needles, batteries, or other items subject to carrier or customs restrictions.
When necessary, these items may be shipped separately from the rest of your order.
For example, regular products may be shipped through the standard shipping channel, while sensitive items may be placed in a separate package using a suitable shipping method.
As a result, you may receive multiple packages for a single order, and the packages may arrive on different dates.
Sensitive-item shipments may require additional customs clearance and can take up to approximately 20 days to arrive.
Separate shipment of sensitive items does not necessarily mean that any items are missing from your order.
## 8. Split Shipments
Depending on product availability, package size, shipping restrictions, or carrier requirements, an order may be divided into two or more shipments.
When an order is shipped in multiple packages, each package may have a separate tracking number and may arrive at a different time.
If you receive only part of your order, please check your shipping confirmation and tracking information before reporting missing items, as the remaining products may still be in transit.
## 9. Bulk & Custom Orders
Bulk orders, customized products, and unusually large or heavy shipments may not qualify for standard or free shipping.
Shipping costs, shipping methods, production lead times, and estimated delivery times for these orders will be provided separately as part of the quotation process.
We will confirm the applicable shipping arrangements before the order is finalized.
## 10. Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include customs inspections, carrier delays, severe weather, public holidays, transportation disruptions, remote-area delivery, incorrect address information, local regulations, or other unforeseen circumstances.
We will provide reasonable assistance in tracking delayed shipments, but SIMFORGE cannot guarantee specific delivery dates when delays are caused by customs authorities, carriers, or other circumstances outside our control.
## 11. Incorrect or Damaged Items
Please inspect your package and products after delivery.
If you receive an incorrect item or if your product arrives damaged during transportation, please contact us as soon as possible and provide:
* Your order number
* A description of the issue
* Clear photos or videos of the product
* Photos of the outer packaging and shipping label, where applicable
Once the issue has been verified, we will provide an appropriate solution, which may include sending a replacement product or replacement part.
Please keep the original product and packaging until the issue has been resolved.
## 12. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check the recipient's name, street address, apartment/unit number (if applicable), city, state/province, postal code, country/region, phone number, and other required delivery information before submitting your order.
If you notice an error in your shipping address, please contact us **as soon as possible before the order is shipped**. We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made once an order has entered processing or has been handed over to the carrier.
SIMFORGE is not responsible for delivery failures, delays, losses, or additional shipping charges caused by incorrect or incomplete shipping information provided by the customer.
## 13. Undeliverable, Refused, or Returned Packages
If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal to accept the package, failure to complete customs clearance, or failure to pay applicable import duties or taxes, additional shipping charges may apply if the customer requests reshipment.
Any applicable reshipping arrangements will be discussed with the customer after the returned package has been received and inspected.
## 14. Lost Packages
If your tracking information shows no movement for an unusually long period or you believe your package may have been lost in transit, please contact us.
We will assist you in contacting the carrier and investigating the shipment.
Please note that carrier investigations may take some time to complete. Any replacement, reshipment, or other resolution will be determined based on the carrier's investigation and the circumstances of the shipment.
## 15. Contact Information
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Company: Simforge Technology Co.,Limited
Address: Flat/RM N, Unit 607 6/F Metro Loft, 38 Kwai Hei St.,Kwai Chung,New Territories, Hong Kong
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (HKT, UTC+8)
Email: sales@simforge-tech.com
Tel:+852 2710 0075
We are happy to assist you with any questions regarding your order or shipment.
Thank you for choosing SIMFORGE!